Our Guarantee

Need a CCTV System upgrade or assistance with a New Surveillance System we are here to help.

CCTV Service Guarantee

All our CCTV installations include a 12-months maintenance agreement and 12-months Equipment Guarantee.  We will repair or replace any recorder and camera should they go faulty within the first 12 Months of installation (Terms & Conditions apply).

12-months maintenance agreement covers:

  • All supplied equipment
  • Software / firmware updates
  • Remote support
  • One free 2-hour local site visit per year
  • Six monthly maintenance check including cleaning of system
  • Includes labor for system faults between 8am- 5pm Monday to Friday excluding public holidays
  • Does not include additional new equipment installations or camera location changes
  • Does not include broadband upgrades i.e. VDSL to fiber configurations

Gateway CCTV is in partnership with several of the World’s leading manufacturers of Security Surveillance Equipment and Cyber Security Technology Experts. We aim to improve industry standards and consumer confidence by guaranteeing all our services, installations and equipment. We successfully validate our competence and skills by ensuring all our technicians successfully complete Partner Certification Programs and Trainings.

By upholding a technically trained competent Gateway CCTV team, accredited through Partner Certification Programs not only validate our Video and IT Network expertise to our customers, but guarantees we receive priority treatment when dealing with partner technical support teams should situations require. Our clients can rest assured knowing that the very best help is at their disposal should they need it.

Rest assured that when working with Gateway CCTV you are working with a professional company that is fully committed to conducting business the right way and is insurance backed.

We hold your best interests are at heart. All our staff and technicians go through a process of examination and evaluation involving a background and criminal history record check.

Palmerston North

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